Born from a sensor, a PM, or a voice command.
A Dovient work order can start five ways and still end the same: signed off on the machine, with photos, parts, labor hours, and cost already attached. No shift-end paperwork. No stale status on a spreadsheet.
WO #1247 · Corrective
Hydraulic Pump A-2, erratic pressure
Line 3 · Assigned to M. Rao
$184.50
Labor $120 · Parts $64.50
Five ways a work order gets born.
Every one of them lands in the same queue with the same fields. The planner does not care where it came from, only what it needs.
PM schedule
A preventive task falls due and a WO is auto-created.
Operator QR scan
An operator scans the machine and raises a service request.
Sensor alert
An IoT condition threshold trips and opens a WO with the symptom.
Planner web
A planner creates it from the board and assigns a tech.
Copilot voice
A tech holds the button, says the problem, Copilot drafts it.
A job card built for the way techs actually work.
Four surfaces the floor touches every shift. Nothing here requires walking back to a PC.
WO #1247 · Cost
$1,842.50
8 entries · live
Cost ledger
Labor, parts, vendors and misc all roll up to one live total. Finance locks it at period close.
Open · Planner board
22 work orders
Priority queue
Ranked by asset criticality, failure impact, safety risk, and production schedule.
Hydraulic Pump A-2
Recent fixes
Seal replacement
M. Rao · 3.5 hrs
Inlet strainer
K. Das · 1.2 hrs
Bearing swap
S. Banu · 4.0 hrs
Coupling align
M. Rao · 2.0 hrs
Annual PM
K. Das · 6.0 hrs
Asset history
Every fix on this machine, searchable, with the tech who did it and the parts they used.
Close-out
Root cause
Sign off on the machine
Photo of the repaired part, technician signature, and a two-tap close-out with root cause.
Everything a planner and a tech need, in one record.
Not a ticket queue. A production-grade record with the labor, the parts, the audit trail, and the reasoning baked in.
Copilot Act mode drafts the work order
Hold the mic, describe the problem, and the Copilot fills in the asset, the symptom, the priority, and the first three checklist items. The tech edits and sends.
Native labor, material and vendor cost roll-up
Four entry types: labor (hours × rate), material (from the asset BOM), external service (vendor invoice), and misc. A grand total rolls up live and locks at period close.
Smart checklists with branching logic
Dynamic templates with scored items, conditional steps, signatures, and photo-required fields. Plug the same template into PMs and audits.
Running timer that survives signal drops
Start on the machine, walk into a basement, keep working. The timer persists in the local database and reconciles with the server on reconnect.
Priority matrix and SLA aging
Every open WO ranked by asset criticality, failure impact, safety risk, and production schedule. Aging past SLA is flagged on the board and the weekly report.
Revision log and reopen chain
Every edit, approval, and status change is logged. If a tech reopens a closed WO within 30 days the system links them into a reopen chain for reliability reporting.
Role-based approvals
Planners approve, supervisors sign off, and safety-gated jobs need an explicit LOTO confirmation before the timer starts.
Planner board + aging report
Drag-and-drop planner board with SLA swim lanes. Weekly aging report surfaces where backlog is building: craft, area, or parts availability.
Emergency escalation and downtime link
Emergency WOs bypass approval, page on-call via push, and auto-open a downtime event on the asset. Closing the WO prompts for RCA.
A job card, not a ticket queue.
Most maintenance platforms stop at "open, in progress, done". A tech marks a box, a report counts it, and the record forgets everything the tech actually learned while fixing the thing. The next failure starts from zero.
Dovient treats the work order as the permanent memory of the asset. Every fix attaches photos, voice notes, checklist results, parts consumed, and the root cause the tech chose. The next tech who opens a WO on the same machine sees the last three fixes, the parts that were used, and the Copilot's triage advice already grounded in that history.
The goal is fewer repeat failures, not better ticket reports.
We shaved two days off our average repair turnaround in the first six weeks. The cost ledger alone paid for the rollout because we finally saw what vendor labor was eating.
Reliability Engineer · Metal Fabrication Plant
48h
Faster mean repair time
Copilot triage plus per-asset history cut diagnosis time in half.
35%
Less backlog
SLA-aware prioritization stops old work from being buried under new work.
100%
Cost coverage
Labor, parts, vendor invoices, and miscellaneous roll up on every work order.
Works better with
Preventive Maintenance
PM schedules auto-generate recurring work orders with the right checklist attached.
Learn moreAsset Management
Every work order links to the asset, its BOM, and its complete fix history.
Learn moreRoot Cause Analysis
Closed WOs feed the RCA module so repeat failures stop repeating.
Learn moreMobile & PWA
Sign off on the machine, offline. Voice, QR, and photo in-hand.
Learn moreWork orders that remember every fix.
Install the PWA, invite your crew, and watch the first job card turn into permanent memory for the asset.