Your Vendors Perform as Well as You Manage Them
Track SLA compliance, monitor performance, and manage contractors through their entire lifecycle, from onboarding to contract renewal.
Book a DemoVendor at a Glance
ABC Electrical Services
Active since Jan 2022 • 3 Active Contracts
Target: 4h (exceeding)
2 breaches in 90 days
First-time fix rate: 87%
YTD Spend
$124,500
On track vs budget
Active Contracts
3
All current on compliance
Certifications
5
All valid through 2025
What Actually Goes Wrong
A contractor shows up on site with expired insurance. Their safety certificates lapsed two months ago. Nobody checked because compliance tracking lives in a shared spreadsheet that was last updated before the holidays. In complex contractor environments, manual COI tracking is nearly impossible.
Contractors average 18 months before leaving for better-paying jobs. Every departure takes institutional knowledge about your equipment, your processes, and your quirks. The replacement starts from scratch. Without documented work history, the new contractor repeats mistakes the previous one already solved.
Outsourcing contracts often focus on reducing cost instead of measuring performance. Without real-time SLA tracking, you discover poor work quality only when equipment fails again, costing thousands in unexpected downtime.
Dovient tracks every contractor from onboarding through performance review: auto-alerts for expiring certifications, real-time SLA compliance, vendor scorecards based on actual work quality, and a self-service portal so vendors update their own documentation.
Key Capabilities
Contractor Onboarding & Compliance
Structured onboarding workflow with safety induction, compliance document upload, insurance verification, and certification tracking. Vendors complete it through a self-service portal. Auto-alerts when certifications near expiration.
SLA Monitoring & Performance Scoring
Real-time tracking of vendor response times and completion deadlines against SLA commitments. Automatic vendor scoring based on response time, completion quality, safety record, and cost accuracy. Compare vendors side by side for contract decisions.
Self-Service Vendor Portal
Self-service portal where vendors view assigned work orders, log hours, update progress, upload completion reports, and submit invoices, all without calling your team. Cost verification prevents billing disputes.
Contract Lifecycle
Built for
Procurement Managers · Maintenance Managers · Contract Administrators
Average Result in 90 Days
30%
Lower Vendor Costs Through Data-Driven Negotiations
See Vendor Management in Action
Watch how plants gain complete visibility into contractor performance, reduce vendor costs, and streamline outsourced maintenance.