We already have a CMMS. Where does Dovient fit?

Your CMMS tracks work orders. Dovient sits on top of it and answers the question your technician actually has at 2 AM: 'How do I fix this?' It runs alongside SAP, Maximo, or whatever you operate today and turns your existing documents, sensor data, and senior-technician expertise into instant, verified answers. No rip-and-replace.

What is a realistic timeline to measurable results?

Upload SOPs and connect a CMMS feed in Week 1. Verified answers reach the floor in Week 2. Most teams start with one line or one site, prove ROI in under two weeks, and roll out across plants from there. No six-month implementation, no multi-vendor consulting engagement.

Data residency, isolation, and governance.

Your production data never leaves your control. Sensitive information is masked through multi-layered anonymization before any AI processing. Your data is never used to train shared AI models. We support cloud and on-premise deployments, with encryption in transit and at rest, role-based access control, and complete audit trails — suitable for OSHA, FDA 21 CFR Part 11, and GMP-regulated environments.

Hallucination control and verification architecture.

Every answer goes through MissingDots, the verification layer that checks query context against your plant's combined knowledge graph (documented + tacit) before surfacing a response. It achieves 99.2% context completeness, decomposes multi-step queries, and cites every claim back to its source document. When context is insufficient, MissingDots refuses to guess and asks for what's missing.

Change management and operator adoption.

Technicians ask questions the way they already do, in plain language and their native language. No new workflow to learn. If an operator can send a text message, they can use Dovient. It works on mobile with offline support, so floor technicians are never left without answers — and adoption metrics across pilots have been the highest signal sponsors track.

Phased rollout and procurement options.

Most customers start with a single-line pilot, prove ROI, and expand across plants on the same contract. We support both per-site and enterprise pricing, with phased deployment plans that let procurement and operations align on milestone-based expansion. No vendor lock-in on the underlying model.

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Heavy manufacturing plant with large industrial machinery on the factory floor

For Manufacturing Maintenance Teams

Keep Critical Knowledge.Slash Repair Times.Cut Downtime.

Plant documents. Live SCADA and IoT data. And — most importantly — the expertise in your senior technicians' heads. Dovient unifies all three into one verified knowledge layer that gives your frontline instant, cited answers in the moment of work.

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35%

Reduction in unplanned downtime

Kayempee Foods, 90-day pilot

40%

Faster mean-time-to-repair

Measured across pilot sites

70%+

Of undocumented expertise captured

Before veteran attrition

Join Leading Enterprises

Trusted by industry leaders worldwide

“Reduced unplanned downtime by 35% and cut maintenance costs by 28% within 90 days.”

Sridhar, Senior Maintenance ManagerKayempee Foods

“Consolidated Preventive Maintenance, Vendor Management, and Calibrations onto a single platform.”

Maintenance LeadTKIL (Thyssenkrupp Industries India)

“Brought assets from five petrochemical and pharma sites onto Dovient — now audit-ready with SOP-driven maintenance.”

Sri Hari, Senior Maintenance ManagerVirchow Group

“Now monitoring critical equipment like chillers and refrigerators — fixing issues before breakdowns and reducing wastage by 85%.”

Chandra Sekhar, Maintenance HeadBikanerwala

What Happens on Your Shopfloor

Three failure modes every multi-site operator recognizes.

The Pattern Behind All Three

Why Downtime is a Knowledge Problem

Your operating knowledge isn't missing. It's unreachable.

Manufacturing plants already have the knowledge, but it's scattered across systems, buried in Excel sheets, locked inside manuals of 1000 pages, and is in the heads of experienced technicians.

Forcing technicians to waste precious time “searching for the fix” when every minute of downtime matters.

$100K+/hr

Average cost of unplanned downtime

Knowledge gaps are the leading cause

25-35%

Typical technician 'wrench time'

The rest is spent searching for information

70%

Of critical knowledge is undocumented

Walks out the door when veterans retire

Dovient solves the knowledge problem - so your team can solve the equipment problem faster.

Sources: Siemens True Cost of Downtime 2024, Reliable Plant / ATS wrench-time studies, Deloitte & Manufacturing Institute

Institutionalizing Your Plant's Tacit Knowledge

Every plant runs on two knowledge bases — the documented one, and the undocumented one. The undocumented base erodes with every retirement, transfer, and shift change. Dovient captures both and unifies them into one verified, source-traceable graph.

The Documented Layer

Plant Records

SOPs, OEM manuals, work-order history, equipment specs, and maintenance logs — ingested and structured for query.

The Undocumented Layer

Operator Expertise

The reasoning, workarounds, and failure-mode judgment that lives only in your senior technicians' heads — captured through structured elicitation, scenario walkthroughs, and in-context validation.

The Dovient Platform

How it all fits together.

Two inputs — Tacit Knowledge and Plant Documentation. Dovient's AI platform converts them into the capabilities your frontline workforce uses every day for repair, maintenance, and inspection.

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Outcomes

Two outcomes from day one.

When a line goes down

Diagnosis without the search step.

During a breakdown, Dovient retrieves what the technician needs at each step — lockout verification, diagnostic sequence, relevant historical fixes, repair procedure, and spare-part identifier. Each step is cited and presented in execution order.

MTTR reductions of 30–40% across initial deployments.

When you need consistency across sites

Multi-media SOPs. Validated. Standardized.

Dovient transforms operator expertise and existing documentation into illustrated, video-supported SOPs in every operator's native language — whether the work is in Hyderabad, Stuttgart, or Houston.

Same approved procedure, every line, every site. Measurably shorter ramp for new operators.

MissingDots Verification

The AI that refuses to guess.

Generic AI generates fluent answers from whatever it was trained on, with no built-in way to know when it lacks context. That's why generic AI hallucinates in manufacturing.

MissingDots closes that gap. Before any answer reaches your team, it checks whether your plant's combined knowledge contains enough context to answer with confidence. If it doesn't, it refuses to guess — it surfaces what's missing and asks for it instead.

Honest uncertainty over fabricated confidence.

Step 1

Your Question

“Why is Line 3 vibrating above threshold after the bearing replacement?”

Step 2

MissingDots Engine

Query Decomposition

Knowledge Graph Alignment

Claim Verification

Source Attribution

Step 3

Verified Answer

Step-by-step fix with cited sources, spare part numbers, and safety precautions. Every claim traceable to your documentation.

99.2%

Context completeness - answers drawn from your full knowledge base

Multi-Step

Queries decomposed, checked, and cross-referenced before answering

<50ms

Verification latency - inline checking, no batch delays

Learn more about MissingDots

Interoperable by Design

Runs alongside the systems your plants already operate.

Dovient sits on top of your existing stack — ERPs, CMMS / EAM, historian and SCADA, IoT gateways, and your DMS. Standard connectors deploy in 1–2 weeks. Edge gateways available for low-connectivity sites.

SAPOracleMicrosoft DynamicsMaximoOPC-UASCADAMESAWS IoTAzure IoT

Deployed on the shop floor in weeks, not quarters.

No six-month implementation. No multi-vendor consulting engagement.

Technician easily using tablet app on factory floor

Week 1

Upload and structure

Drop in your SOPs, manuals, and work orders. Dovient ingests and structures everything into a searchable knowledge graph.

Week 2

Query and verify

Your team begins asking questions. MissingDots verifies every answer against source documents in real time.

Week 3+

Scale and automate

Roll out across lines and plants. Automate routine checks, generate compliance reports, and capture new knowledge as it happens.

Roll Out at Your Pace

Start where the pain is highest. Expand when you're ready.

01Start Here

Where the pain is highest.

Most plants begin with the workflows that drive the biggest losses — unplanned breakdowns and safety risk.

Maintenance

Safety

02Expand When Ready

On the same platform, same graph.

Add new workflows as your team proves the model — no second integration, no second contract.

Operations

Quality

Training & Skills

One platform. One knowledge graph. No second integration. No second contract.

Recognitions & Partnerships

Backed by leading accelerators and industry bodies

Your AI projects in manufacturing will only work if the data underneath is right.

Digitize your plant's tacit knowledge first.

Interoperable with your existing CMMSLive in under two weeksNo rip-and-replace required

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Frequently asked questions.

Answers to the questions every operations and digital leader brings to the evaluation.

Free learning guides

Deep-dive guides for maintenance teams

Practical, technician-written guides on the fundamentals of maintenance, KPIs, preventive and predictive strategies, and shift-level knowledge management.

16 min read

CMMS Implementation Guide: A Step-by-Step Plan for Manufacturing Plants