We already have a CMMS. Where does Dovient fit?

Your CMMS tracks work orders. Dovient sits on top of it and answers the question your technician actually has at 2 AM: 'How do I fix this?' It runs alongside SAP, Maximo, or whatever you operate today and turns your existing documents, sensor data, and senior-technician expertise into instant, verified answers. No rip-and-replace.

What is a realistic timeline to measurable results?

Upload SOPs and connect a CMMS feed in Week 1. Verified answers reach the floor in Week 2. Most teams start with one line or one site, prove ROI in under two weeks, and roll out across plants from there. No six-month implementation, no multi-vendor consulting engagement.

Data residency, isolation, and governance.

Your production data never leaves your control. Sensitive information is masked through multi-layered anonymization before any AI processing. Your data is never used to train shared AI models. We support cloud and on-premise deployments, with encryption in transit and at rest, role-based access control, and complete audit trails, suitable for OSHA, FDA 21 CFR Part 11, and GMP-regulated environments.

Hallucination control and verification architecture.

Every answer goes through MissingDots, the verification layer that checks query context against your plant's combined knowledge graph (documented + tacit) before surfacing a response. It achieves 99.2% context completeness, decomposes multi-step queries, and cites every claim back to its source document. When context is insufficient, MissingDots refuses to guess and asks for what's missing.

Change management and operator adoption.

Technicians ask questions the way they already do, in plain language and their native language. No new workflow to learn. If an operator can send a text message, they can use Dovient. It works on mobile with offline support, so floor technicians are never left without answers. Adoption metrics across pilots have been the highest signal sponsors track.

Phased rollout and procurement options.

Most customers start with a single-line pilot, prove ROI, and expand across plants on the same contract. We support both per-site and enterprise pricing, with phased deployment plans that let procurement and operations align on milestone-based expansion. No vendor lock-in on the underlying model.

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Heavy manufacturing plant with large industrial machinery on the factory floor

Verified AI for Maintenance & Reliability Teams

Keep Critical Knowledge.Slash Repair Times.Cut Downtime.

Dovient turns your plant's documents, machine data, and your experts' know-how into verified AI guidance for your plant floor teams, driving faster, safer and more consistent execution of plant maintenance operations.

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35%

Reduction in unplanned downtime

Kayempee Foods, 90-day pilot

40%

Faster mean-time-to-repair

Measured across pilot sites

70%+

Of undocumented expertise captured

Before veteran attrition

What Happens on Your Shopfloor

Three failure modes every multi-site operator recognizes.

The Pattern Behind All Three

Why Downtime is a Knowledge Problem

Your operating knowledge isn't missing. It's unreachable.

Manufacturing plants already have the knowledge, but it's scattered across systems, buried in Excel sheets, locked inside manuals of 1000 pages, and is in the heads of experienced technicians.

Forcing technicians to waste precious time “searching for the fix” when every minute of downtime matters.

$100K+/hr

Average cost of unplanned downtime

Knowledge gaps are the leading cause

25-35%

Typical technician 'wrench time'

The rest is spent searching for information

70%

Of critical knowledge is undocumented

Walks out the door when veterans retire

Dovient solves the knowledge problem - so your team can solve the equipment problem faster.

Sources: Siemens True Cost of Downtime 2024, Reliable Plant / ATS wrench-time studies, Deloitte & Manufacturing Institute

Dovient lays the foundation with your plant knowledge

Turn expert know-how into a plant knowledge base

Dovient institutionalizes your expert tacit knowledge, before it walks out the door.

Plant documents

SOPs, OEM manuals, work-order history, equipment specs.

Live SCADA & IoT data

Real-time machine and sensor signals from the floor.

Tacit Knowledge

The undocumented expert know-how your seniors built over years.

unified into

One verified knowledge layer

Connects knowledge with workflows

Dovient, an AI layer on top of your existing systems

Ties your plant knowledge to your maintenance & operational workflows, and gives your team safe AI guidance.

Digitises all your plant knowledge

Dovient unifies plant documents, live SCADA, IoT data, and most importantly tacit knowledge, your experts' know-how, into one verified knowledge layer.

Ties it to your workflows

Connects that knowledge to your maintenance, operations, reliability and safety workflows by integrating with your existing systems.

Gives your team safe AI assistance

Driving faster, safer and more consistent execution across your plant maintenance operations through Dovient's AI Copilot.

Outcome from day one of deployment

Faster Repairs

Guide every breakdown with verified diagnosis and repair steps. The moment a line stops, the technician gets the likely cause and the exact fix for this machine, pulled from your own manuals and how your veterans fixed it last time. No searching, no guessing.

30–40%lower MTTR across initial deployments

Beyond faster repairs

Experience a new smart way of running plant maintenance and operations with Dovient's verified AI guidance

Standardize Work Across Shifts

Turn your experts' know-how into illustrated, step-by-step SOPs in every operator's language. The same approved procedure on every line, every shift, every site.

Standardized SOP: shut down the CNC lathe

MissingDots Verification

The AI that refuses to guess.

Generic AI generates fluent answers from whatever it was trained on, with no built-in way to know when it lacks context. That's why generic AI hallucinates in manufacturing.

MissingDots closes that gap. Before any answer reaches your team, it checks whether your plant's combined knowledge contains enough context to answer with confidence. If it doesn't, it refuses to guess. It surfaces what's missing and asks for it instead.

Honest uncertainty over fabricated confidence.

Step 1

Your Question

“Why is Line 3 vibrating above threshold after the bearing replacement?”

Step 2

MissingDots Engine

Query Decomposition

Knowledge Graph Alignment

Claim Verification

Source Attribution

Step 3

Verified Answer

Step-by-step fix with cited sources, spare part numbers, and safety precautions. Every claim traceable to your documentation.

99.2%

Context completeness - answers drawn from your full knowledge base

Multi-Step

Queries decomposed, checked, and cross-referenced before answering

<50ms

Verification latency - inline checking, no batch delays

Learn more about MissingDots

Deployed on the shop floor in weeks, not quarters.

No six-month implementation. No multi-vendor consulting engagement.

Technician easily using tablet app on factory floor

Week 1

Upload and structure

Drop in your SOPs, equipment manuals, and P&ID diagrams. Dovient ingests and structures everything into a searchable knowledge graph.

Week 2

Get diagnosis & repair procedures

Your technicians get the information they need at the moment they need it most. No searching through 1000-page documents. No guessing.

Week 3+

Scale and automate

Roll out across lines and plants. Scale to other workflows and capture new knowledge as it happens.

Join Leading Manufacturers

Join Leading Enterprises

Trusted by industry leaders worldwide

“Reduced unplanned downtime by 35% and cut maintenance costs by 28% within 90 days.”

Sridhar, Senior Maintenance ManagerKayempee Foods

“Consolidated Preventive Maintenance, Vendor Management, and Calibrations onto a single platform.”

Maintenance LeadTKIL (Thyssenkrupp Industries India)

“Brought assets from five petrochemical and pharma sites onto Dovient, now audit-ready with SOP-driven maintenance.”

Sri Hari, Senior Maintenance ManagerVirchow Group

“Now monitoring critical equipment like chillers and refrigerators, fixing issues before breakdowns and reducing wastage by 85%.”

Chandra Sekhar, Maintenance HeadBikanerwala

Recognitions & Partnerships

Backed by leading accelerators and industry bodies

Get plant maintenance & operation done faster, safer, and more consistently with Dovient

Book a demo and see Dovient on your own equipment.

Interoperable with your existing CMMSLive in under two weeksNo rip-and-replace required

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Frequently asked questions.

Answers to the questions every operations and digital leader brings to the evaluation.

Free learning guides

Deep-dive guides for maintenance teams

Practical, technician-written guides on the fundamentals of maintenance, KPIs, preventive and predictive strategies, and shift-level knowledge management.

16 min read

CMMS Implementation Guide: A Step-by-Step Plan for Manufacturing Plants