Cookie Policy
Last Updated: May 9, 2025
1. Introduction
This Cookie Policy explains how Agentik Technologies Pvt Ltd ("Company," "we," "our," or "us") uses cookies and similar technologies to recognize you when you visit our website at dovient.com ("Website") and when you use our maintenance management platform and related services (collectively, the "Services"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
2. What Are Cookies
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Agentik Technologies Pvt Ltd) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
3. Types of Cookies
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the Website and Services to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Website or Services may not work properly.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website and Services. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
- Functionality Cookies: These cookies enable the Website and Services to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
- Targeting Cookies: These cookies may be set through our Website and Services by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
4. Cookies We Use
The specific cookies we use may change from time to time, but generally fall into the following categories:
4.1 Essential Cookies
| Name | Purpose | Duration |
|---|
| session_id | Used to maintain your authenticated session | Session |
| csrf_token | Used to prevent cross-site request forgery | Session |
| cookie_consent | Records your cookie consent preferences | 1 year |
4.2 Performance Cookies
| Name | Purpose | Duration |
|---|
| _ga | Used by Google Analytics to distinguish users | 2 years |
| _gid | Used by Google Analytics to distinguish users | 24 hours |
| _gat | Used by Google Analytics to throttle request rate | 1 minute |
4.3 Functionality Cookies
| Name | Purpose | Duration |
|---|
| user_preferences | Stores user preferences for the application interface | 1 year |
| language | Stores language preferences | 1 year |
4.4 Targeting Cookies
| Name | Purpose | Duration |
|---|
| _fbp | Used by Facebook to deliver advertisements | 3 months |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency | 3 months |
5. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Website and Services, deliver advertisements on and through the Website and Services, and so on.
These third-party services include:
- Google Analytics: We use Google Analytics to help us understand how our customers use the Website and Services. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics here.
- HubSpot: We use HubSpot for marketing automation and customer relationship management. You can read more about how HubSpot uses your personal information here.
- Intercom: We use Intercom for customer support and messaging. You can read more about how Intercom uses your personal information here.
6. Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website or Services may become inaccessible or not function properly.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
7. Changes to Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
