What we monitor
The equipment your service team supports
CNC & Precision Equipment
Spindle health, axis alignment, thermal drift. Guided diagnostics so junior techs resolve what used to require a senior.
Assembly & Automation Lines
Robot health, conveyor tracking, PLC fault analysis. AI walks technicians through fault codes in real-time.
Utility & Support Systems
Compressed air, hydraulics, cooling systems. Predictive spare parts ordering based on condition and usage.
Sound familiar?
Tribal knowledge walks out the door
Your top engineers carry decades of machine-specific knowledge in their heads. When they leave, that expertise vanishes, and field resolution rates collapse.
Service calls are margin black holes
Repeat visits, wrong parts, unnecessary escalations. Each wasted truck roll eats directly into your service contract margins.
Customers are losing patience
Your install base expects the same resolution speed regardless of who shows up. When quality varies by technician, renewals become a fight.
How Dovient works
Every technician performs like your best technician
Connects to your service history, technical manuals, and equipment data. Captures tribal knowledge and delivers it as step-by-step guidance for every field call.
Guided diagnostics
Walks technicians through fault diagnosis step-by-step, using symptom patterns from thousands of prior service calls.
First-visit resolution from 60% to 85%+.
Remote support augmentation
Real-time diagnostic support using equipment history and sensor data, reducing escalations to senior engineers.
Senior engineer escalations down 40%.
Predictive spare parts
Predicts which parts are needed based on condition, usage, and failure history. Techs arrive with the right parts first trip.
Repeat visits cut by 30%.
Knowledge standardization
Every resolution captured and fed back. Best practices from top engineers become the baseline, everywhere.
Consistent quality across all technician levels.
Outcomes
First 90 days
Juniors call seniors for every complex issue
AI-guided diagnostics. Escalations down 40%
Wrong parts brought on-site
Predictive parts: right parts, first trip
Tribal knowledge locked in retiring heads
Every resolution captured as step-by-step guidance
Service quality varies by technician
Consistent resolution across all experience levels