Privacy Policy
Last Updated: May 9, 2025
1. Introduction
Agentik Technologies Pvt Ltd ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at dovient.com (our "Website") or use our maintenance management platform and related services (collectively, our "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On our Website and through our Services.
- In email, text, and other electronic messages between you and our Website or Services.
- Through mobile and desktop applications you download from our Website or through other sources, which provide dedicated non-browser-based interaction between you and our Website or Services.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by us or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Website or Services.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using our Website or Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of our Website or Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
2. Information Collection
2.1 Information You Provide to Us
We collect several types of information from and about users of our Website and Services, including:
- Personal Identifiers: Such as your name, postal address, email address, telephone number, company name, job title, and any other identifier by which you may be contacted online or offline.
- Account Information: Information that you provide when you register for an account, such as username and password.
- Payment Information: Details such as credit card or other financial information when you purchase our Services. Note that payment information is processed by our third-party payment processors, and we do not store complete credit card information on our servers.
- User Content: Information you provide when using our Services, such as maintenance records, asset information, work orders, inventory data, and other content you submit to our platform.
- Communications: Records and copies of your correspondence (including email addresses) if you contact us, as well as your responses to surveys that we might ask you to complete for research purposes.
2.2 Information We Collect Automatically
As you navigate through and interact with our Website and Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Usage Details: Details of your visits to our Website and Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website and Services.
- Device Information: Information about your computer, mobile device, and internet connection, including your IP address, operating system, browser type, and device identifiers.
- Location Information: We may collect information about your actual location if you provide it to us or we can determine it based on your IP address.
The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Website and Services and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include:
- Cookies: A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or Services.
- Web Beacons: Pages of our Website, Services, and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
- Analytics: We use third-party analytics tools to help us measure traffic and usage trends for our Services.
3. Use of Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and Services and their contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or Services.
- To improve our Website and Services, including by developing new products and features.
- To monitor and analyze trends, usage, and activities in connection with our Services.
- To detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile or opt-out of such communications.
4. Information Sharing
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- Service Providers: To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Agentik Technologies Pvt Ltd's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website and Services users is among the assets transferred.
- Legal Compliance: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- Enforcement: To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
- Protection: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Agentik Technologies Pvt Ltd, our customers, or others.
We do not sell, rent, or lease our customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information is not transferred to the third party.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you, in certain circumstances.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
If you wish to exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
8. Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Services.
9. International Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Specifically, our Website and Services servers are located in various countries around the world, and our group companies and third-party service providers operate globally. This means that when we collect your personal information, we may process it in any of these countries.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.
10. Children's Privacy
Our Website and Services are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website or Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or Services or on or through any of its features, register on the Website or Services, make any purchases through the Website or Services, use any of the interactive or public comment features of this Website or Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided below.
11. Changes to Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page or by email to the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page.
You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
12. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Agentik Technologies Pvt Ltd
Email: data-protection@dovient.com
Phone: +91 95734 65706
Address: G9 Magna Lakeview, Khanmet,Kondapur, Hyderabad,Telangana 500084