Terms of Service

1. Introduction

Welcome to Dovient, a product of Agentik Technologies Pvt Ltd ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Dovient maintenance management platform, including any mobile applications, websites, software, and other online services (collectively, the "Services") provided by Agentik Technologies Pvt Ltd.

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

Our Services are not directed to children under the age of 16. If you are under 16 years of age, you are not permitted to use our Services.

2. Definitions

In these Terms:

• "Account" means a unique account created for you to access our Services.
• "Content" means any information, data, text, software, graphics, messages, or other materials that are uploaded, posted, transmitted, or otherwise made available through the Services.
• "User", "you", and "your" refer to the individual or entity that has registered for an Account and/or uses the Services.
• "User Content" means Content that a User uploads, posts, transmits, or otherwise makes available through the Services.
• "Subscription" means the recurring payment arrangement for continued access to the Services.

3. Account Registration

To use certain features of the Services, you must register for an Account. When you register for an Account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security.

We reserve the right to refuse service, terminate Accounts, remove or edit Content, or cancel orders in our sole discretion.

If you register an Account on behalf of a company or other entity, you represent and warrant that you have the authority to bind that company or entity to these Terms and you agree to be bound by these Terms on behalf of that company or entity.

4. Services

4.1 Description of Services

Dovient is a comprehensive maintenance management platform designed to help organizations manage their maintenance operations efficiently. Our Services include, but are not limited to:

• Asset management
• Work order management
• Preventive maintenance scheduling
• Inventory management
• Reporting and analytics
• Mobile applications for field technicians

The specific features and functionality available to you will depend on the subscription plan you select.

4.2 Modifications to Services

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

4.3 Support

We will provide support for the Services as specified in your subscription plan. Support may include online documentation, email support, phone support, and/or live chat support.

4.4 Third-Party Services

The Services may integrate with or enable access to third-party websites, services, or resources ("Third-Party Services"). These Third-Party Services may have their own terms of service and privacy policies, and your use of these Third-Party Services will be governed by and subject to such terms and privacy policies. We are not responsible for the practices of such Third-Party Services.

5. Payment Terms

5.1 Subscription Plans

We offer various subscription plans for our Services. The features, limitations, and pricing for each plan are described on our website. We reserve the right to change the features and pricing of our subscription plans at any time.

5.2 Payment

You agree to pay all fees associated with your subscription plan. All fees are exclusive of taxes, which you are responsible for paying. Payment must be made by the methods specified on our website. You authorize us to charge your chosen payment method for all fees related to your use of the Services.

5.3 Subscription Renewal

Your subscription will automatically renew at the end of each subscription period unless you cancel it before the renewal date. By subscribing to our Services, you authorize us to charge your payment method for the subscription fee at the then-current rate at the beginning of each renewal period.

5.4 Late Payments

If your payment is not successful, we may suspend your access to the Services until payment is received. If payment is not received within 30 days after the due date, we may terminate your Account and delete your User Content.

5.5 Price Changes

We may change the fees for our Services at any time. If we increase the fees for your subscription plan, we will provide notice of the change at least 30 days before the change takes effect. Your continued use of the Services after the fee change takes effect constitutes your agreement to pay the updated fees.

6. Refunds

Our refund policy is detailed in our Refund Policy. Generally, we offer:

• A 30-day money-back guarantee for new subscriptions
• Pro-rated refunds for annual subscriptions canceled mid-term
• No refunds for monthly subscriptions after the first 30 days
• No refunds for add-on services once they have been delivered

To request a refund, please contact our customer support team at support@dovient.com.

7. Intellectual Property

7.1 Our Intellectual Property

The Services and all content, features, and functionality thereof, including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and look and feel, are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in the Services or our content, nor any intellectual property rights except for the limited license specified in Section 7.2.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during the term of your subscription.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works based on the Services or our content
• Reverse engineer, decompile, or disassemble the Services
• Remove any copyright or other proprietary notices from the Services or our content
• Transfer, sublicense, lease, lend, rent, or otherwise distribute the Services to any third party
• Use the Services for any unlawful purpose or in any way that violates these Terms

7.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, disclose, distribute, display, perform, modify, create derivative works from, and otherwise exploit the Feedback for any purpose without any obligation to you.

8. User Content

8.1 Ownership of User Content

You retain all rights in and to your User Content. By uploading, posting, transmitting, or otherwise making available any User Content through the Services, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content in connection with operating and providing the Services.

8.2 User Content Representations and Warranties

You represent and warrant that:

• You own or have the necessary rights to your User Content and have the right to grant the license described above
• Your User Content does not violate the privacy rights, publicity rights, copyright rights, or other rights of any person
• Your User Content does not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• Your User Content does not violate any applicable law or regulation

8.3 Monitoring and Enforcement

We have the right, but not the obligation, to monitor, review, and remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We assume no liability for any User Content.

9. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services or expose them to liability
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services
• To attack the Services via a denial-of-service attack or a distributed denial-of-service attack
• To use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services

10. Termination

10.1 Termination by You

You may terminate your Account and subscription at any time by following the instructions on our website or by contacting us at support@dovient.com. If you terminate your subscription before the end of your current paid-up subscription period, your subscription will remain active until the end of the current billing period, unless otherwise specified in our Refund Policy.

10.2 Termination by Us

We may terminate or suspend your Account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

10.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. If your Account is terminated for any reason:

• You will remain liable for all amounts due up to and including the date of termination
• We may (but are not obligated to) delete your User Content
• All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability

10.4 Data Export

Before termination of your Account, you may export your data from the Services using the export tools provided within the Services. After termination, we may not be able to provide you with access to your data.

11. Disclaimers

The services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services.

Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the services will be accurate, reliable, error-free, or uninterrupted; that defects will be corrected; that the services or the server that makes them available are free of viruses or other harmful components; or that the services will otherwise meet your needs or expectations.

The company hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

12. Limitation of Liability

In no event will the company, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the services, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

In no event shall the company's total liability to you for all damages exceed the amount paid by you to the company during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the Services' content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Services.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the courts located in Bangalore, Karnataka, India, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

15. Changes to Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter.

Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Agentik Technologies Pvt Ltd
Email: legal@dovient.com
Phone: +91 95734 65706
Address: G9 Magna Lakeview, Khanmet,Kondapur, Hyderabad,Telangana 500084