Bikanervala
Monitoring critical equipment and catching issues before they become breakdowns with Dovient.
Industry Context
Food and hospitality brands depend on cold chain equipment to maintain product quality and safety. Chillers, refrigerators, and freezers run around the clock, and when they fail, the consequences go beyond repair costs. Product spoilage means wasted inventory, and in a business built on freshness and trust, equipment failures can directly affect customer experience. Heritage food brands face an additional consideration: their reputation is built over decades, and a single incident of compromised quality can take a long time to recover from. Keeping cold chain equipment running reliably is not just a maintenance task. It is a core part of protecting the brand.
The Goal
Bikanervala is a heritage food and hospitality brand that relies heavily on cold chain equipment. Chillers, refrigerators, and freezers are essential to keeping their products at the right quality, and these units run continuously. A chiller failure that goes undetected for even a few hours can result in spoiled inventory and wasted product. For a brand built on freshness and quality, that is not an acceptable risk.
The maintenance team wanted a way to monitor these critical assets proactively rather than waiting for something to break. They needed visibility into equipment health so that early warning signs could be acted on before they turned into full breakdowns. The goal was to shift from a reactive posture to a proactive one, specifically for the equipment that directly affects product quality.
Beyond monitoring, the team was also looking for a structured preventive maintenance routine for all cold chain assets. They wanted scheduled checkups, documented service history, and a clear record of what had been done and when, so that equipment reliability was not dependent on any one person's memory or informal tracking.
The Approach
- Registered all critical cold chain equipment in Dovient, including chillers, refrigerators, and freezers, with detailed asset profiles covering model, location, capacity, and maintenance history.
- Set up preventive maintenance schedules tailored to each equipment type and its operating conditions, with higher frequencies for units that run under heavier loads or in warmer ambient environments.
- Enabled monitoring workflows so the team receives early indicators of equipment health changes. When a unit shows signs of performance degradation, an alert triggers a work order for inspection.
- Configured alerts and notifications so the maintenance team gets notified of upcoming PM tasks, overdue items, and any flagged equipment issues, keeping response times short.
- Used work orders to ensure every flagged issue gets assigned, tracked, and resolved before it escalates. Each work order captures what was found, what was done, and any parts that were replaced.
- Started with the highest-risk equipment first (large cold storage units and walk-in chillers), then expanded to smaller refrigerators and display coolers in a second phase.
- Trained the maintenance team on how to use the platform for daily task management, with an emphasis on logging observations during routine checks so that patterns become visible over time.
The Outcome
Timeline
Cold Chain Equipment Monitoring
Bikanervala now monitors critical equipment like chillers and refrigerators through Dovient, catching issues before they become breakdowns. The maintenance team operates proactively rather than reactively, keeping essential equipment running reliably. Cold chain failures that would have gone undetected until product was compromised are now flagged early through monitoring alerts. The team has a documented service history for every piece of cold chain equipment, which makes it easier to spot units that need more frequent attention or are approaching end of life. The shift from reactive to proactive maintenance has directly contributed to reducing product wastage caused by equipment failure.
What Changed Day to Day
- The maintenance team starts the day with a clear view of which equipment needs attention: upcoming PM tasks, any active alerts, and open work orders. There is no guesswork about priorities.
- When a chiller or refrigerator shows signs of performance issues, an alert goes out to the team. A technician is assigned to inspect it, and the work order captures the findings and any corrective action taken. Issues get addressed while they are still small.
- PM schedules for cold chain equipment run on time without manual reminders. The team gets notifications before tasks are due, and the maintenance head can see completion rates at a glance to ensure nothing is falling behind.
- Equipment that used to break down unexpectedly now has a documented maintenance trail. The team can see when a unit was last serviced, what was done, and whether it has a history of recurring issues, making replacement decisions easier and more data-driven.
“Now monitors critical equipment like chillers & refrigerators, fixing issues before breakdowns.
Dovient Features Used
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