Service Delivery Policy

Thank you for choosing Dovient CMMS – your trusted solution for smart, cloud-based maintenance and asset management. As a Software-as-a-Service (SaaS) platform, all our services are delivered digitally through secure cloud infrastructure. This policy outlines how access to our platform is provisioned and what customers can expect after subscribing.

1. Digital Service Delivery

Dovient CMMS is a fully cloud-based Software-as-a-Service platform. All features, data, and functionality are delivered digitally through secure web and mobile applications. There are no physical products, software installations, or shipments involved in our service delivery.

2. Delivery Timeline

2.1 Cloud Subscription Users

Immediate access is granted upon successful registration and payment confirmation.

2.2 On-Premise Deployments (if applicable)

Setup and deployment may take between 3–7 business days depending on customer infrastructure and configuration requirements.

3. Access Details

Once your order is processed:

• You will receive a welcome email with your secure login credentials and URL.
• If applicable, your dedicated account manager will reach out to guide you through onboarding.

4. Free Trial Access

For users opting for a free trial:

• Trial access is typically granted immediately after sign-up.
• No payment information is required to start the trial unless specified otherwise.

5. 100% Digital Platform

As a cloud-native SaaS solution, Dovient CMMS requires no physical hardware, software CDs, or shipped materials. All platform access, updates, maintenance, and support are provided remotely through our secure cloud infrastructure accessible via any modern web browser or mobile device.

6. Support for Setup

Our customer success team is available to assist you with:

• Initial configuration
• Team onboarding
• Module training

All support is provided remotely via Zoom, Google Meet, or other screen-sharing tools during standard business hours.

7. Subscription Start Date

Your subscription begins on the day your account is activated, which is typically the same day payment is confirmed (unless otherwise agreed upon).

8. Contact Information

If you have any questions regarding your account activation, delivery of services, or onboarding process, please contact us:

Agentik Technologies Pvt Ltd
Email: support@dovient.com
Phone: +91 95734 65706
Address: G9 Magna Lakeview, Khanmet,Kondapur, Hyderabad,Telangana 500084